ARRIVING FROM 06:00AM TO 22:00?
PROBLEMS WITH YOUR FLIGHT? DELAY?
Avoid cancelations (limited time to pick your car)
PROVIDING YOUR FLIGHT NUMBER WITH YOUR BOOKING
We always ask for a flight number when making a booking from an airport, unless you’ve requested a walk-in collection. Providing this number helps us and the provider track the flight if necessary.
CHANGES TO YOUR FLIGHT
As soon as you know that your flight has been cancelled or delayed, or if your flight number changes, contact us immediately. If you’re close to your travel dates, and are due to fly within 24 hours, we strongly advise that you email us.
Following your delay, you are due to collect the vehicle outside our planned office hours.
ARRIVING FROM 22:00 TO 06:00AM?
'OUT OF HOUR SERVICE'
OPCION 1: KEY BOX SYSTEM
This system provides picking and dropping the car outside office hours (22:00 to 06:00) and paying only 25€ for each service.
The box contains the 'Parking card' and the key of the car.
We will send the code to open the Box by whatsapp or by mail.
For pick ups and drop off with the keybox system, payment must be made in advance (1-3 days before) by bank transfer to our company account or by card (payment sent via link).
To avoid any problems, the cars are rented with full insurance, no deposit.
We dont rent cars with basic opcion (without full insurance, with deposit / excess).
You must send all information (driver's license number, address, etc.), so that we can fill out the contract and leave it in the car for you to sign.
You can fill the form HERE:
We are available (24H) by phone / whatsapp for any questions or problems!
OPCION 2: SERVICE EMPLOYEE
You will have to pay the “out of hours surcharge”(+45€ from 22:00 to 06:00). This charge covers the time required for a representative to stay and complete the vehicle handover. If the provider isn’t aware of your delay (mandatory flight number), they may not hang around to wait for you. It’s also possible that in quiet periods providers may close earlier if they regard you as a ‘no show’ and have no bookings after yours.